Free shipping in the UK.
Product details
Lena is a minimal wrap blouse with a clean V neckline. The tie sits flat and the fabric has a soft fall that tucks neatly into trousers or skirts.
- Lightweight crepe with smooth finish
- Adjustable side tie; V neckline
- Machine wash delicate
Shipping Policy
Order processing
- Cut-off: orders placed before 3:00 PM (GMT) on business days (Mon-Fri) process the same day; orders on weekends, holidays and orders after 3:00 PM (GMT) on business days (Mon-Fri) are processed the next business day.
- Processing time: typically 1-2 business days. (Mon-Fri)
Delivery times
- UK (standard): usually 5-8 business days after dispatch. (Mon-Fri)
- Timings are estimates and may vary due to courier delays or seasonal volume.
Total delivery times
- UK (standard) including processing time: usually 6-10 business days (Mon-Fri).
Shipping Process
Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
Damaged Orders: If your order arrives damaged, please contact us within 48 hours with photo proof to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Return & Refund Policy
Order cancellations
You may cancel within two hours of purchase by emailing info@varelle-design.co.uk. If already shipped, follow the return steps below.
Store return window
We also accept change-of-mind returns within 30 days of delivery.
Return conditions
- Items unused, in original packaging, with all tags.
- Proof of purchase required.
How to start a return
- Email info@varelle-design.co.uk with order number, reason, and photos if applicable.
- Receive Return Authorization: Our team will respond and provide a return authorization and detailed instructions.
- Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
- Shipping: Use a reliable shipping service with tracking. Return shipping costs to our warehouse in the UK are covered by the customer or by us if defective or incorrect.
Exceptions and Special Cases
Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours with photo proof. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.
Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly.
Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.
Refunds
- We notify you after inspection.
- Approved refunds are issued to the original payment method within 10 days.
Exchanges
No direct exchanges. Return for a refund and place a new order.
